Delivering Service Excellence Training Course in UAE
Our corporate training course is also available in Dubai, Abu Dhabi, Sharjah, Al Ain, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain, Khor Fakkan, Kalba, Dhaid, Ruwais, Muzayri’, Dibba Al-Hisn, Madinat Zayed, Jebel Ali, Al Quoz, Dibba Al-Fujairah, Ghayathi, Dibba Al-Baya, Liwa Oasis, Al Hamriyah, Masafi, Al Jazirah Al Hamra, Hatta, Ar-Rams, Al Madam, Al Mirfa, and Al Yahar.
About This Delivering Service Excellence Training Course in Dubai, Abu Dhabi, Sharjah, and UAE
Delivering Service Excellence Course in Dubai, Abu Dhabi, Sharjah, and UAE
Service excellence should be strived for by every business. The benefits of maintaining excellent service for customers is more than just customer satisfaction, their loyalty is also gained, as well as an improved public image. Delivering service excellence is a practice that is sure to keep a business at the peak of success.
Who Should Attend This Delivering Service Excellence Course in Dubai, Abu Dhabi, Sharjah, and UAE Workshop
This Delivering Service Excellence Course in Dubai, Abu Dhabi, Sharjah, and UAE workshop is ideal for anyone who would like to gain a strong grasp and improve their Delivering Service Excellence.
All Staff Within An Organisation
Managers
Team Leaders
Executives
Assistants
Officers
Secretaries
Group Size For This Delivering Service Excellence Training Program in Dubai, Abu Dhabi, Sharjah, and UAE
The ideal group size for this Delivering Service Excellence course in Dubai, Abu Dhabi, Sharjah, and UAE is:
Minimum: 5 Participants
Maximum: 15 Participants
Course Duration For This Delivering Service Excellence Skills Course in Dubai, Abu Dhabi, Sharjah, and UAE
The duration of this Delivering Service Excellence Course in Dubai, Abu Dhabi, Sharjah, and UAE workshop is 1 full day. Knowles Training Institute Dubai, Abu Dhabi, Sharjah, and UAE will also be able to contextualised this workshop according to different durations; 2 full days, half day, 90 minutes and 60 minutes.
1 Full Day
9 a.m to 5 p.m
Delivering Service Excellence Course in Dubai, Abu Dhabi, Sharjah, and UAE Objectives
Below is the list of course objectives of our Delivering Service Excellence course in Dubai, Abu Dhabi, Sharjah, and UAE
- Define Delivering Service Excellence
- List the Key Benefits of Delivering Service Excellence
- State When to Use Delivering Service Excellence
- Explain The Steps of Delivering Service Excellence
- Apply The Steps of Delivering Service Excellence in The Case Study
- Identify The Possible Pitfalls When Using Delivering Service Excellence & How to Overcome Them
Delivering Service Excellence Course in Dubai, Abu Dhabi, Sharjah, and UAE Value Added Materials
Each participant will receive the following materials for the Delivering Service Excellence course in Dubai, Abu Dhabi, Sharjah, and UAE
Delivering Service Excellence Course in Dubai, Abu Dhabi, Sharjah, and UAE Learner’s Guide
Delivering Service Excellence Course in Dubai, Abu Dhabi, Sharjah, and UAE Handouts
Delivering Service Excellence Course in Dubai, Abu Dhabi, Sharjah, and UAE PPT Slides Used During Course
Delivering Service Excellence Course in Dubai, Abu Dhabi, Sharjah, and UAE Certification
Each course participant will receive a certification of training completion
Delivering Service Excellence Course in Dubai, Abu Dhabi, Sharjah, and UAE Fees
There are 4 pricing options available for this Delivering Service Excellence training course in Dubai, Abu Dhabi, Sharjah, and UAE. Course participants not in Dubai, Abu Dhabi, Sharjah, and UAE may choose to sign up for our online Delivering Service Excellence training course in Dubai, Abu Dhabi, Sharjah, and UAE.
USD 679.97 For a 60-minute Lunch Talk Session.
USD 289.97 For a Half Day Course Per Participant.
USD 439.97 For a 1 Day Course Per Participant.
USD 589.97 For a 2 Day Course Per Participant.
Discounts available for more than 2 participants.
Upcoming Delivering Service Excellence Training Course in Dubai, Abu Dhabi, Sharjah, and UAE Schedule
Contact us for the latest Delivering Service Excellence course in Dubai, Abu Dhabi, Sharjah, and UAE schedules:
Email: contact@knowlesti.ae
Message:
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Questions
Being more customer-oriented and ensuring Service Excellence gives a vital competitive advantage for private and public companies, allowing them to win clients in an extremely competitive industry today.
Service is the degree to which the business meets the customer's needs and expectations, whereas excellent service is when the business surpasses the customer's experience expectation and when customers feel that they have received that little unexpected extra in the shape of extra effort.
7 Tips for Delivering Customer Service Excellence
Can the company or organisation deliver excellence to the customers
Think Ahead.
Focus on the Customer.
Always Under Promise and Over Deliver.
Learn from the Competitors.
The Customer Is (Almost) Always Right.
Keep On Communicating.
Listen and Take Action.
In the context of private banking, most people would assume that service excellence describes a situation whereby wealth managers are required to fully comprehend the client's investment needs and expectations and provide excellent advice while implementing the steps required to met quality standards.
Excellence means to be the best. Achieving excellence is difficult. It is a quality that people appreciate because it is difficult to find. It is the quality of shining, of being truly the best at something.
The Customer Service Excellence Standard quality mark endeavours to make a substantial difference to customer's service experience by encouraging companies to concentrate on their individual needs and preferences.
Here Are The 7 Keys of Excellence
Integrity – Connect behaviour with values.
Failure Leads To Success –Learn from mistakes.
Commitment – Make dreams happen.
Ownership – Take responsibility for actions.
Flexibility – Be enthusiastic about doing things creatively.
Balance – Live the best life.
Speak With a Well Intention– Honestly and Graciously
Synonyms of the word "Excellence" include superiority, goodness, perfection, purity, worth, pre-eminence, greatness. A definition of excellence is the state of being outstanding; state of having good qualities in a prominent degree; elevated merit; supremacy in virtue.
Here are 6 Easy Tips To Achieve Excellence:
Have a Powerful Desire for Excellence - and having Passion is the first step.
Believe in oneself.
Learn from Role Models
Work Hard.
Never Give Up.
Make Firm Blueprints. Every long term goal made has to be supported by a good plan.
Here are 6 Examples of Companies that practice excellent customer service:
Tesla - Meet customers where they are located.
Adobe - Respond to customer service complaints before they happen.
JetBlue - Thanks frequent customers with small gestures.
Coca-Cola - Get involved in social causes.
Zappos - Personally reply to every email.
Trader Joe's - Help those in time of need.
Customer service is critical to a business because it retains customers and derives more value from them. By implementing top-notch customer service, businesses recover customer acquisition expenses and develop a loyal following that refers to customers, serves as case studies, and provides testimonials and reviews.
Here are eight ways on how to provide excellent customer service:
Be friendly. The most important rule in providing excellent customer service is to be friendly.
Respond promptly.
Say, thank you.
Get to know the customers.
Ask for feedback.
Use the previous feedback by customers.
Know the product or service.
Listen to the customers.
It means to show the client or customer her importance to the company and the business by communicating in a friendly, helpful and positive way. Good customer service means to meet customer's expectations, while excellent customer service means to exceed them.
The key to excellent customer service is building strong relationships with customers. Customers will have a great impression by saying "thank you" to them and maintaining a positive, helpful and friendly environment. A happy customer will come back regularly and is expected to spend more.
Here are some of the qualities that thought leaders and seasoned professionals from the customer service industry deem necessary in order to succeed.
Customer Empathy / Compassion.
Patience.
Flexibility.
Enthusiasm.
Communication skills.
Charisma.
Company knowledge.
Stress Management.
Here are six examples of excellent customer service practices
JetBlue - Consistently with small gestures thank regular customers.
Trader Joe's - To always help those who are unfortunate.
Tesla - Meet customers where they are located.
Coca-Cola - Get involved in social causes.
Adobe - Address customers' difficulties and concerns before they complain.
Zappos - Personally reply to every email.
Here are eight of the Most Valuable Customer Service Skills required:
Respect - Treat others the way one would like to be treated.
Patience. Customers with problems tend to talk a long time, so this virtue is vital for excellent customer service
Concern.
Attentiveness.
Empathy.
Flexibility.
Communication Skills.
Self-Control.
Here are essential customer service skills to take note of:
Patience.
Positive attitude.
Positive language.
Listening skills.
Empathy - Knowing the customer and the problem is vital for anyone in the frontline role.
Clear communication skills.
Product knowledge.
Problem-solving skills.
