Handling a Difficult Customer lunch and learn talk in United Arab Emirates

Welcome to our exclusive “Handling a Difficult Customer” lunch and learn talk in the beautiful setting of the United Arab Emirates. Picture this: a serene backdrop of sandy beaches and stunning skyscrapers, where the warmth of hospitality meets the challenges of customer service. In this engaging session, we delve into the intricate art of navigating challenging customer interactions with finesse and grace. Whether you’re a seasoned professional or new to the world of customer service, this talk promises valuable insights and practical strategies to turn difficult encounters into opportunities for growth and satisfaction.

Join us as we explore proven techniques to defuse tensions, empathise effectively, and ultimately foster positive outcomes in even the most trying situations. Guided by industry experts and enriched by real-life scenarios, this lunch and learn promises not just a feast for the palate but also a feast for the mind. Together, let’s elevate our customer service standards and leave a lasting impression of excellence in every interaction.

Talk Objectives:

  1. Understand the psychology of difficult customers:
    Explore the underlying motivations and emotions driving challenging behaviour to respond effectively.
  2. Develop empathy and active listening skills:
    Learn how to truly connect with customers by listening attentively and understanding their perspective.
  3. Master conflict resolution techniques:
    Acquire practical strategies to de-escalate conflicts and find mutually beneficial resolutions.
  4. Enhance communication skills:
    Refine verbal and non-verbal communication to convey empathy, reassurance, and professionalism.
  5. Learn to set and maintain boundaries:
    Establish clear boundaries while maintaining a respectful and empathetic approach towards difficult customers.
  6. Implement effective problem-solving:
    Gain tools and frameworks to analyse issues efficiently and find creative solutions to meet customer needs.
  7. Manage stress and emotions:
    Develop techniques to stay calm and composed under pressure, ensuring a positive customer experience.
  8. Build resilience and confidence:
    Boost confidence in handling challenging situations and bounce back from setbacks with resilience.
  9. Foster a positive customer-centric culture:
    Cultivate an environment where every team member prioritises customer satisfaction and goes the extra mile.
  10. Empower team members:
    Equip team members with the skills and mindset needed to handle difficult customers independently and proactively.

In conclusion, mastering the art of handling difficult customers is not just a skill; it’s a mindset that can transform every interaction into an opportunity for growth and success. Join us at our upcoming lunch and learn session in the United Arab Emirates to unlock the secrets of effective customer service and elevate your professional journey. Reserve your spot today and embark on a transformative experience that will empower you to navigate any challenge with confidence and finesse.

Don’t miss out on this invaluable opportunity to sharpen your customer service toolkit and network with like-minded professionals. Sign up now to secure your place at our “Handling a Difficult Customer” lunch and learn talk in the United Arab Emirates. Together, let’s embark on a journey towards excellence in customer service and make every encounter a memorable and positive one.

More Information:

Duration: 60 minutes

Fees: SGD 1299.97  USD 661.00

For more information please contact us at: contact@knolwesti.de or please call: +65 6714 6663

If you would like to register for this talk, fill out the registration form below.


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