Telephone Etiquette Lunch Talk in United Arab Emirates

Step into the world of professional communication with finesse and grace at our Telephone Etiquette Lunch Talk, set amidst the vibrant business landscape of the United Arab Emirates. In an era where telephone conversations remain a cornerstone of business communication, mastering telephone etiquette is essential for making a positive impression and building strong professional relationships. Join us for an enlightening session dedicated to unraveling the intricacies of telephone etiquette, where we’ll explore the nuances of effective communication, professionalism, and courtesy over the phone.

Amidst the bustling energy and cultural diversity of the Emirates, this lunch talk serves as a beacon for individuals and organizations seeking to enhance their telephone communication skills. Through engaging discussions, practical tips, and real-life scenarios, we’ll delve into the dos and don’ts of telephone etiquette, empowering you to navigate telephone conversations with confidence, professionalism, and respect. Join us as we embark on a journey of refinement, equipping you with the tools and insights needed to excel in telephone communication and leave a lasting impression on callers and colleagues alike.

Talk Objectives:

  1. Master professional greetings:
    Participants will learn how to greet callers courteously and professionally, setting a positive tone for the conversation.
  2. Practice active listening:
    Attendees will develop skills in active listening, allowing them to fully understand callers’ needs and respond effectively.
  3. Handle difficult callers gracefully:
    Through role-playing exercises, participants will learn techniques for managing challenging situations and diffusing tense conversations with tact and diplomacy.
  4. Convey information clearly and concisely:
    Managers will understand the importance of clear and concise communication over the phone, ensuring that information is conveyed accurately and efficiently.
  5. Manage multiple calls effectively:
    Attendees will explore strategies for prioritizing and managing multiple calls simultaneously, maintaining professionalism and efficiency.
  6. Use appropriate tone and language:
    Participants will learn to adjust their tone and language according to the nature of the call and the caller’s demeanor, ensuring that communication remains respectful and professional.
  7. Handle transfers and hold times courteously:
    Through interactive discussions, managers will learn how to handle call transfers and hold times courteously, minimizing inconvenience for callers.
  8. Provide accurate and helpful information:
    Attendees will understand the importance of providing accurate and helpful information to callers, ensuring a positive experience and fostering trust in the organization.
  9. Follow up promptly:
    Managers will learn the importance of following up promptly on phone inquiries and requests, demonstrating responsiveness and commitment to customer service.
  10. Reflect professionalism in voicemail messages:
    Participants will learn how to create professional voicemail messages that convey important information clearly and leave a positive impression on callers.

Don’t miss the chance to elevate your telephone communication skills and make a lasting impression on callers and colleagues alike. Reserve your spot today and join us at the Telephone Etiquette Lunch Talk, where you’ll gain invaluable insights and practical strategies to excel in professional phone conversations.

Secure your seat now by clicking the link below and take the first step towards mastering telephone etiquette and enhancing your professional image. We look forward to welcoming you to this enlightening session where you’ll learn to navigate telephone conversations with confidence, professionalism, and grace.

More Information:

Duration: 60 minutes

Fees: SGD 1899.97  USD 991.50

For more information please contact us at: contact@knolwesti.de or please call: +65 6714 6663

If you would like to register for this talk, fill out the registration form below.


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